BASIC TERMS
Mikroteh
A joint venture for services and commerce
Owners: Mario Radic and Kristina Rajic
Rudjera Boskovica 13, 21000 Split
OIB 72609628765, 48103182467
IBAN HR3024020061140370773
Seller – Mikroteh a joint venture engaged in the retail trade of electronic and electronic equipment.
Website / web shop – mikroteh.hr which is the property of the Seller and is used to make online purchases.
Buyer – any person who, after reviewing and selecting a product, has filled out an electronic form and ordered a product.
User – any person who visits and uses the Mikroteh website to obtain information or make a purchase.
GENERAL PROVISIONS
The Terms of Sale (hereinafter referred to as the “Terms”) apply to the rights and obligations arising from the purchase of the Product through the Web Shop and the rights and obligations arising from the conclusion of the Distance Selling Agreement (hereinafter “the Agreement”) between the Buyer and Web shop. This Agreement applies to the terms and conditions of ordering products, prices and discounts, payment methods, warranties and complaints, delivery and everything else related to the use of the Web Shop.
Users of the Website are obliged to provide accurate, valid and complete personal information when filling out the electronic form or registration form, and the contrary action authorizes the Seller to deny such User access or realization of the services offered by the Web shop. It is possible to make a purchase through the Web shop only in the territory of the Republic of Croatia, which implies delivery exclusively in the same area. The contract of sale between Buyer and Seller is concluded at the time of ordering the product.
The buyer can only be an adult and a person with a full business capacity. Contracts on behalf of and on behalf of minors and persons with no business capacity may be concluded by their legal representatives or guardians, and persons with diminished business capacity may conclude the contract only with the consent of their legal representative or guardian. The Seller is not responsible for any action to the contrary.
CONCLUSION AND TERMINATION OF THE SALE AGREEMENT
These Terms, as well as the individual terms of sale, indicated with information about specific products, represent the offer of Mikroteh for the conclusion of the Agreement, and the Buyer accepts these Terms by registering or filling in the form and concluding the order, which is considered to be a contract between the Buyer and the Seller. The object and purpose of the Agreement is to buy the selected product and pay its price through the Web shop, and in addition to the purchase through the web shop, the Agreement can also be concluded by email or telephone.
Selecting the desired product is made by saving it to the “basket” by clicking on the “basket” link. If the Buyer makes a purchase of a product that has been sold in the meantime, the Seller will contact him to arrange for further action (refund of the amount paid, purchase of another product, or delivery of the same product when the Seller purchases it). The Seller, except for the obligation mentioned above, is not responsible to the Buyer in the described case on any basis.
The “basket” contains all the products that the Buyer has selected for purchase along with the price of the product, the shipping price and the total price. If the Buyer wishes to continue with the purchase, he selects the “Buy” link, and the system automatically leads him to the “Order” page, where it is necessary to confirm the information provided by the buyer at registration or enter the necessary information and confirm or possibly change the shipping and payment address and select method of payment.
After completing all the above steps and selecting “Buy” on the “Order” page, the system automatically guides the Buyer to the “Order Confirmation” page, which contains information about the order number, payment as well as notification about confirmation email containing an offer to sell selected products, and a notification containing the email address and telephone number through which the Buyer can obtain all necessary information.
PRICE
All stated prices of products, services and deliveries are retail, expressed in HRK, but excluding VAT, as Mikroteh is not subject to VAT under the VAT Act (Official Gazette 73/13). The seller is authorized to change prices without prior notice, as is authorized and without prior notice to change prices exclusively for the Web shop. Also, the Seller is authorized to determine at any time, at any time, discounts, daily or weekly actions, actions for a particular product, group of products and / or for all products, as well as for a particular payment method. All products ordered will be shipped at a cost that was valid when making the offer.
PRICE
All stated prices of products, services and deliveries are retail, expressed in HRK (Croatian Kuna), but excluding VAT, as Mikroteh is not subject to VAT under the VAT Act (NN 73/13). The seller is authorized to change prices without prior notice, as is he authorized to change prices exclusively for the Web shop without prior notice. Also, the Seller is authorized to determine discounts, daily or weekly rebates for a particular product, group of products and/or for all products at any time, as well as for a particular payment method. All products ordered will be shipped at a cost that was valid when making the offer.
PAYMENT
The buyer can make one-time payments only for the purchased products, with cash, credit/debit cards (Visa, MasterCard, Maestro, Diners), mobile banking or bank transfer and using PayPal. A card payment is considered to be made upon receiving the authorization from the card issuer, payment by PayPal is considered to be confirmed upon receiving funds in Seller’s Pay Pal account, while payment by a general payment slip or bank transfer is considered to be made at the moment when funds appear on Seller’s giro account.
DELIVERY
Products paid for in accordance with the submitted offer will be delivered to the Buyer within three to five business days (except for islands, which depend on ferry timetables), provided that orders are received by 12 AM from Monday to Friday, counting from the day of payment. If you would like to arrange a specific delivery date, please write it under “Note”, so that we can convey your request to the delivery service.
In the event that the purchased Product is not able to be delivered by the Seller within the specified deadline, he will notify the Buyer in order to agree on a new delivery time. In this case, the Buyer is also entitled to terminate the Agreement. When picking up a shipped product, the Buyer is obliged to inspect the shipped product and in the case of visible damage has the right to refuse to pick it up and to demand delivery of the undamaged product.
In cases where the delivered Product is different from the one Buyer has purchased, the Buyer has the right to the delivery of the ordered product, and if this is not possible, the Buyer has the right to a refund in the amount of the paid product price, shipping costs and reimbursement of the product’s return costs. The Buyer is obliged to return a wrongly shipped product.
Upon delivery, with the purchased product, the Buyer receives all the documents accompanying the product (user manual, warranty card), invoice, and the shipment receipt which he is obliged to sign. The signature on the shipment receipt means that the product has been taken over without any visible external damage.
WARRANTY AND SERVICES
For each product offered by the Seller that is advertised on the Web Shop, the Buyer can exercise the warranty rights under the warranty sheet of the specific product that the he receives together with the purchased product. The information on the authorized repaired shops of the purchased product is contained in the warranty card that the buyer receives together with the purchased Product. When the Buyer exercises the rights under the warranty, which must be in accordance with the warranty list, then the Buyer has the right to file the seller with the seller’s e-mail address or address.
UNILATERAL TERMINATION OF THE CONTRACT
Prior to the conclusion of the Agreement, we inform the User that he has the opportunity to review the Terms by clicking on the link located at the bottom of each page under the “Terms of Sale”, as well as a notice of the User rights to unilaterally terminate the Agreement with a form for unilateral termination of the Agreement according to the Consumer Protection Law (NN 41/14). The Customer may unilaterally terminate the Contract within 14 (fourteen) days from receipt of the goods without giving reasons.
The deadline for unilateral termination is 14 days from the date on which the Buyer or a third party designated by him, but who is not the carrier: (a) has received the product which is a subject of the Agreement; (b) the last piece or last consignment of the product has been handed over, in the case of a product being delivered in several pieces or more consignments; (c) first piece or the first shipment of the product has been handed over – if regular delivery of the goods has been arranged for a specified period of time.
The Buyer shall not be entitled to unilateral termination of the Contract if: (a) the Contract has been fulfilled in full by the Seller and the fulfillment has commenced with the express prior consent of the Buyer and with his confirmation that he is aware of the fact that he will lose the right to unilateral termination if the Contract is fulfilled in full, (b) the object of the Contract for goods or services whose price depends on changes in the financial market, which are outside the influence of the Seller, and which may occur during the term of the Buyer’s right to unilaterally terminate the Agreement, (c) the object of the Agreement is a product which, by its very nature, after delivery, inseparably mixed with other matters, (d) the subject of the Contract are sealed computer programs, which are unsealed after delivery, (e) the object of the Contract is the delivery of digital content not delivered on physical media, if the fulfillment of the contract has begun with the express prior consent Buyer and that he is aware of the fact that he will lose the right to unilaterally terminate the Agreement.
In order for the Buyer to exercise the right to unilaterally terminate the Agreement, he must inform the Seller of his decision and fill out a form for unilateral termination of the Agreement before the expiry of the above deadline. The buyer may send the statement and the completed form on the unilateral termination of the Agreement by mail to the address Mikroteh, Rudjera Boskovica 13, 21000 Split or by email to info@mikroteh.hr, stating: account number, date of invoice, name and surname, address, telephone number, and e-mail address.
If the Buyer unilaterally terminates the Contract, he will receive a refund, including delivery costs, without delay, and no later than 14 (fourteen) days after the statement and the Form for the unilateral termination of the Contract is received by the Buyer. The refund will be made in the same way that the Buyer made the payment. In the event that the Buyer agrees otherwise to the repayment of the amount paid, he shall not bear any cost for the refund. Mikroteh can make a refund only after the goods have been returned.
The User is obliged to deliver the product or send it to the address Mikroteh, Rudjera Boskovica 13, 21000 Split without undue delay, and within 14 (fourteen) days at the latest from when he has sent Mikroteh his decision on unilateral termination of the Agreement. The User must bear the cost of returning the goods himself. The Buyer is responsible for any impairment of the goods resulting from the handling of the goods, except for what was necessary to determine the nature, characteristics and functionality of the goods.
OUT-OF-COURT DISPUTE RESOLUTION
In the event of a dispute between the Buyer and the Seller, it is possible to file an application with the Court of Honor of the Croatian Chamber of Trades and Crafts or a proposal for conciliation with the Conciliation Center of the Croatian Chamber of Trades and Crafts. The conciliation process is conducted in accordance with the provisions of the Conciliation Act and in accordance with the Conciliation Regulations, and proceedings before the Court of Honor are conducted in accordance with the Rules of Court, which stipulate that the council members of these these Courts, with the exception of independent legal experts, representatives of traders and consumer representatives. The Croatian Chamber of Trades and Crafts, with the consent of the Minister responsible for consumer protection, will decide on costs in proceedings before the Court of Honor of the Croatian Chamber of Trades and Crafts.
ACCEPTANCE AND AMENDMENT OF CONDITIONS
By accessing and using the Website, it is assumed that the User is fully aware of and understands and accepts the Terms of Sale, and Mikroteh reserves the right to change the Terms at any time without notice. Each User, upon accessing the Website, is obliged to read the Terms, and his use of the Website will be considered as consent to any changes.